Privacy Policy
Last updated: June 9, 2026
Optispan ("we," "us," or "our") provides a preventive‑health and longevity platform that connects you with your care team and helps you track your health over time. This Privacy Policy explains what information the Optispan app collects, why we collect it, who we share it with, and the choices you have.
Because Optispan handles health information, we treat the data you provide as sensitive and protect it accordingly. Please read this policy carefully.
• Optispan does collect personal and health information. It is a connected health app, not an offline tool.
• Your data is stored securely off‑device in our cloud backend so it is available to you and your care team across devices.
• We use trusted third‑party providers (cloud database, video‑visit, and payment providers) to operate the app.
• We do not use third‑party advertising, marketing analytics, or cross‑app tracking SDKs.
• You can request a copy of your data or ask us to delete your account at any time.
1. Information We Collect
We collect the following categories of information, based on the features you use.
a. Account and identity information
- Email address and password (used to create and secure your account)
- Display name
- Phone number, only if you enable phone‑based multi‑factor authentication (MFA)
- Your organization / care‑program membership
- A device notification token, if you enable push notifications (used only to deliver notifications to your device)
b. Demographic information
- Gender
- Date of birth / age
- Height
c. Health and medical information
When you use the app's health features, we collect and store the information you (or your care team) enter, including:
- Vital signs (e.g., blood pressure and other current vitals)
- Medications and supplements (name, dosage, frequency)
- Allergies, medical conditions, surgeries, and personal medical history
- Family history and social history
- Screenings and vaccinations
- Laboratory and bloodwork results, biomarkers, and clinical observations
- Medical imaging results (e.g., DEXA body‑composition scans and other clinical imaging referral results)
- Cardiovascular risk and other clinical assessments
d. Connected device and wearable data (optional)
If you choose to connect a third‑party health device or service, we receive the health data you authorize that provider to share, such as:
- Oura Ring — sleep, heart rate, and readiness metrics
- Apple Health (HealthKit) — steps, heart rate, sleep, and workout data from your iPhone and Apple Watch
Oura connects through its secure OAuth authorization flow — we never receive your Oura login credentials. Apple Health data is read on your device only after you grant permission in the iOS Health permission screen, and the app reads this data only (it does not write to Apple Health). You can disconnect Oura or revoke Apple Health access at any time.
e. Appointments, video visits, and clinical communication
- Appointment details and scheduling information
- Video visits with your care team (powered by a third‑party video provider)
- When enabled for a visit, audio recordings and transcripts of the visit, used to generate clinical notes and visit summaries
- Secure messages and chat history with your care team
- Conversations with "Ask Opti," our AI health assistant, including typed questions and voice audio when using voice mode
f. Documents and photos
- Documents and files you upload (e.g., lab reports, intake forms)
- Profile / avatar photos you upload
g. Payment information
- If you make a payment in the app, billing records (amount, currency, status, and program details) are stored. Card payments are processed by our payment provider (Stripe); we do not store your full card number on our systems.
h. Device permissions
The app requests the following device permissions, used only for the stated purpose:
- Microphone — to enable voice conversations with the Ask Opti AI assistant and audio during video appointments
- Camera — for video appointments with your care team
- Photo Library — to let you upload documents and profile photos
- Apple Health — to read your activity, heart rate, sleep, and workout data from the Health app (read only; we do not write to Apple Health)
- Notifications — to send appointment reminders, messages from your care team, and important account or health alerts
You can grant or revoke these permissions at any time in your device's Settings.
Note: Optispan does not include third‑party advertising, marketing‑analytics, or crash‑reporting SDKs, and does not track you across other apps or websites.
2. How We Use Your Information
We use your information only to provide and improve the Optispan service, specifically to:
- Create and secure your account and verify your identity (including MFA)
- Display your health record and track your health metrics over time
- Enable communication with your care team via messaging and video visits
- Generate clinical notes and visit summaries from authorized visit recordings
- Power the Ask Opti AI assistant so it can respond to your questions
- Sync data from health devices and services you choose to connect
- Process payments for your care program
- Send you notifications such as appointment reminders, messages from your care team, and important account or health alerts
- Operate, secure, and troubleshoot the app
We do not sell your personal information, and we do not use it for third‑party advertising.
3. Third‑Party Services
Optispan relies on the following third‑party service providers to operate. These providers may process your data on our behalf solely to deliver their service, and are bound by their own privacy and security obligations:
| Provider | Purpose | Data processed |
|---|---|---|
| Google Firebase (Auth, Cloud Firestore, Cloud Storage, Cloud Functions, App Check) | Account authentication, database, file storage, and backend processing | Account, health, and app data |
| Google reCAPTCHA Enterprise | Bot / abuse protection (App Check) | Device and request signals |
| Daily.co | Video appointments | Audio/video stream during visits |
| Stripe | Payment processing | Payment / card details (handled by Stripe) |
| Google Cloud / Vertex AI | Powers the Ask Opti assistant and AI‑generated clinical documentation | Ask Opti: your typed questions; your voice audio when using voice mode (streamed in real time to Google); health data retrieved from your record: lab results, medications, allergies, medical history, and profile details (name, date of birth, biological sex). Apple Health and wearable data are not sent to Ask Opti. Clinical documentation: authorized visit transcripts. Google processes all data under a HIPAA Business Associate Agreement and does not use it to train its models. |
| Oura | Optional wearable / health‑device integration | Health data you authorize, via OAuth |
We use these providers because they are necessary for the corresponding feature to function. If you do not use a given feature (for example, video visits or a connected device), the related provider does not process your data.
4. How We Store and Protect Your Information
- Your data is stored in secured cloud infrastructure operated through Google Firebase and our backend services.
- Access to your health record is restricted to you and the authorized members of your care team.
- We use authentication, multi‑factor authentication, App Check, and access controls to protect your data in transit and at rest.
No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.
5. Data Sharing
We share your information only:
- With the authorized members of your care team / organization, so they can provide care
- With the third‑party service providers listed above, to operate the app
- When required by law, regulation, or valid legal process
- With your consent
We do not sell your data or share it with advertisers.
6. Your Rights and Choices
You can:
- Access your data — request a copy of the personal information we hold about you
- Correct your data — update demographic and medical‑profile information in the app
- Delete your data — request deletion of your account and associated personal data
- Disconnect devices — revoke any connected health‑device integration at any time
- Manage permissions — grant or revoke camera, microphone, photo‑library, Apple Health, and notification access in your device Settings
To exercise any of these rights, contact us at the email address below. We will respond within the time required by applicable law. Please note that we may need to retain certain information to meet legal, regulatory, or medical‑recordkeeping obligations.
7. Children's Privacy
Optispan is intended for use by adults and is not directed to anyone under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the app.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
- Online: www.optispan.life
- Mailing address: Optispan, 12101 Tukwila International Blvd, Suite 209, Seattle, WA 98168, United States