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Optispan Support

Welcome to Optispan support. Optispan is your personal preventive‑health and longevity companion it keeps your health record, lab results, and wearable data in one place and connects you directly with your care team through secure messaging and video visits.

This page answers the most common questions. If you don't find what you need, reach out using the Contact Us section below and we'll be happy to help.

Frequently Asked Questions

1. How do I connect my Oura Ring or Apple Health?

Open the app and go to your connected‑devices / integrations section, then choose what to link. Oura connects through its secure sign‑in flow; for Apple Health, you'll grant permission in the iOS Health screen so the app can read your steps, heart rate, sleep, and workout data (from your iPhone and Apple Watch). Once authorized, your data syncs automatically, and you can disconnect or revoke access at any time from the same screen.

2. How do video appointments work?

When you have a scheduled video visit with your care team, open the appointment in the app and join from there. The app will ask for camera and microphone access the first time. These are required for the video call. Make sure you have a stable internet connection for the best experience.

3. What is "Ask Opti," and is it a replacement for medical advice?

Ask Opti is an AI assistant built into the app that can answer general questions about your health information and help you navigate the app. You can type or, if you grant microphone access, speak to it. Ask Opti is for informational support only and is not a substitute for professional medical advice, diagnosis, or treatment from your care team.

4. How is my health data kept private and secure?

Your data is stored securely in the cloud and is accessible only to you and the authorized members of your care team. We protect your account with authentication and optional multi‑factor authentication (MFA), and we do not sell your data or use advertising trackers. For full details, see our Privacy Policy.

5. How do I request a copy of my data or delete my account?

Contact us at the support email below and let us know whether you'd like a copy of your data or full account deletion. We'll guide you through the process and complete your request in line with applicable law.

Contact Us

We're here to help.

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